Privacy Policy

At Algarve Made Easy, we take the privacy of your personal data seriously. This policy explains what information we collect, why we collect it, how we use it, and your rights under the General Data Protection Regulation (GDPR) and Portuguese data protection law (Lei n.º 58/2019).

1. Who We Are

Data Controller: Algarve Made Easy
Operated by: Carlos Gomes
Location: Vilamoura, Algarve, Portugal
Contact: hello@algarvemadeeasy.com
Phone: +351 967 605 441

2. What Information We Collect

We collect the following personal information when you complete our intake form, assessment tool, or contact us directly:

• Full name and date of birth
• Email address and phone / WhatsApp number
• Nationality and country of residence
• Location in Portugal (if applicable)
• Your reason for moving and intended timeline
• Services you are interested in
• Any additional information you voluntarily provide in free-text fields

We may also collect technical data such as your IP address and browser type through standard website analytics (if enabled), but this data is not linked to your identity.

3. Why We Collect Your Data (Legal Basis)

We collect and process your personal data on the following legal grounds:

• Contract performance (Art. 6(1)(b) GDPR): To provide the relocation services you request and to fulfil our obligations to you as a client.
• Legitimate interest (Art. 6(1)(f) GDPR): To contact you in response to your enquiry, prepare your personalised roadmap, and follow up on outstanding matters.
• Consent (Art. 6(1)(a) GDPR): Where you have explicitly agreed to receive marketing communications (you may withdraw this consent at any time).

4. How We Use Your Information

• To respond to your enquiry and prepare your personalised relocation roadmap
• To schedule and conduct your free consultation call
• To provide the relocation services you have engaged us for
• To communicate updates about your case via email or WhatsApp
• To send relevant information about our services where you have consented
• To comply with our legal and regulatory obligations as a licensed insurance broker

We do not sell, rent or share your personal data with third parties for marketing purposes.

5. Who We Share Your Data With

In the course of providing relocation services, we may share relevant information with trusted third-party professionals — only with your knowledge and where necessary to deliver the service:

• Portuguese lawyers, notaries and accountants (for visa, legal and tax matters)
• Banking institutions (for bank account opening assistance)
• Insurance companies and international brokers (for insurance arrangement)
• Government bodies — Finanças, AIMA, IMT, SNS (where required by the service)
• Booking and communication tools: Calendly (scheduling), WhatsApp (communication), Netlify (website hosting and form processing)

All third parties we work with are required to handle your data in compliance with applicable data protection law.

6. International Transfers

Some of our service tools (Calendly, Stripe) may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. How Long We Keep Your Data

• Enquiries that do not proceed to a service: Deleted after 12 months
• Active client data: Retained for the duration of the engagement and up to 5 years after completion, as required by Portuguese law for financial and professional service records
• Insurance records: Retained for 7 years in compliance with insurance regulation

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Ask us to delete your data ("right to be forgotten"), subject to legal obligations
• Right to restrict processing: Ask us to limit how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interest, including direct marketing
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at hello@algarvemadeeasy.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Portuguese data protection authority: CNPD (Comissão Nacional de Proteção de Dados) at www.cnpd.pt.

9. Cookies

Our website uses minimal cookies. Where analytics tools are in use, only anonymised, aggregated data is collected. No personal profiling cookies are used. You may disable cookies in your browser settings at any time.

10. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our website uses HTTPS encryption. Data collected via our intake form is processed by Netlify, which complies with GDPR.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.